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More Participant Feedback

Anonymous Survey Monkey participant feedback from recent clients. If you are interested in working with STC we are happy to meet with you to share all of our Survey Monkey Participant Feedback with you.

  • I have appreciated the opportunity to be a part of the [this programme] and I have really enjoyed my sessions with Christine…I have found it very valuable.  For me it was an opportunity to see myself in more of a leadership role, and learn more about the type of leader that I would be.  It also helped me to feel more energised in my position as I felt like I was getting stuck in a rut of the day to day, and that I didn't have a voice within the organisation.  I went back to [my branch] very enthusiastically with some projects to carry out that helped me feel like I was contributing more. I felt that the projects that we did between the first two sessions were great, as it helped me to step up …. and get some action on a few things.  I chose ………. which is one of the keys to a successful [branch], and it was good for me to take more responsibility around this (and also to know that I cannot do everything myself!)   It was a good opportunity to practise making goals, evaluating them and how to deal with 'road blocks' (particularly useful in my situation as there were a few here that I did not foresee!)
  • My key learning was to be more proactive in achieving more sales, instead of letting work come to me. I have already been to see and now gained another company to supply joinery to, thanks to Christine.
  • A fantastic course, Mary is an excellent educator and I am sad that this was the last session!!
  • Excellently run course. Mary is very easy to understand and made the process easier for me to be able to put into practice which I did today on several occasions. Thank you
  • It was a great 2 days, Mary was awesome.
  • Julia was awesome! Thank you very much. It was an interesting, helpful and enjoyable course.
  • I found Mary to be a fantastic facilitator, made us feel comfortable and gave us constructive criticism.
  • Liked the interactions and the ability to discuss approaches in a supportive way.
  • I cannot wait for session two and for the first time in my life am excited about homework!?!
  • It was a great training session - well run. The presenter (Adrienne) was energetic, well spoken, and knew her stuff.
  • Very good course even for Experienced sales people.
  • Really enjoyed the training, and Christine was great to work with!
  • Hi Mary, Just a quick note to say thanks, I have enjoyed the course and I think its added enormously to my ability to interact with clients but most of all it was fun to do, so Good Job. David Wing
  • Hi Alf, thanks again for your work with Toni-Louise. What a difference this course has been for her and the way she has blossomed as a team leader/staff member.  Due to you and the course she has turned the corner with confidence which can only be a positive for the branch and region. Thanks Mike
  • Have been through lots of workshops and training session in my time here with various companies—but I must admit, this is the first one where I was “engaged’ throughout—the topics were all so integrated and you transitioned into each different topic so smoothly; the breaks were all well timed and spaced—never did I feel like I needed to “get out and have a coffee or a break”; the size of the groups was cozy and yet diverse; the group activities were short and sweet and engaging. I could go on. Thanks for an awesome training  session and hope I get to attend more- and learn more from these sessions in the future. Nishi Mirpuri
  • Hi Christine, I didn’t get a chance to say goodbye and thank you yesterday.
  • Thank you for an informative, thought provoking and enjoyable day, Lynne McDonald
  • Hi Alf Hope you are well, Meri and Steve both raved about the session yesterday, They loved it and loved you !!  Thanks so much  Rosemary Callaghan
  • Alf was amazing!!! He is a born presenter and I really look forward to more sessions with him.
  • I just wanted to commend you and give you feedback on the workshop you held for us. Have been through lots of workshops and training session in my time here with various companies—but I must admit, this is the first one where I was “engaged’ throughout—the topics were all so integrated and you transitioned into each different topic so smoothly; the breaks were all well timed and spaced; the group activities were short, sweet and engaging.. I could go on. Thanks for an awesome training  session and hope I get to attend more- and learn more from these sessions in the future.
  • The facilitators were brilliant and engaging. Possibly the first course where I have been able to focus 110% for the duration. Past courses have managed to send myself and others into the twilight zone as they are slow paced, parts not relevant or hosts "dull" (this is a bit harsh but I couldn't think of another word to describe previous facilitators.
  • Julia and Alf are great presenters who have that ability to involve all participants. They create an environment where you want to learn and encourage participation by drawing it out in subtle ways even for those who are perhaps a little shy. The encouragement enables one's confidence to grow
  • Picked up some great new ideas and some of the content was a good refresher on lessons learnt previously. The course was very well delivered and kept my interest.
  • The course was great. As a new GBM this really helps set me up to have some quality input to the team. Also great that the material is designed to keep reinforcing year round- too many training courses are a day event with no follow up- this really has the potential to make a significant difference.
  • Excellent course. I found it very helpful as you don't often step back and look at what you do and how you do it.
  • I really enjoyed the open environment and I have several takeaways to incorporate into my planning. It was good that we didn't try and fit too much into the day, so what was discussed has "stuck". Thanks!!
  • A good sales training course - not forceful and no attempt to 'talk us around'. Just worthwhile and thought provoking comments/ideas that I can work with.
  • Great to reinforce & remind us how to get the best out of our salespeople, whilst keeping them engaged and enjoying their work.
  • The questioning tips have made a huge difference to the quality of conversations I have with my clients. This is furthered by the improvements in the preparation I do. Since the course I have won 22 NB clients as a result of asking for referrals. I am no longer afraid to sell myself and talk about the company whenever I get the chance.
  • I learnt so much from this course and the agenda and commitments sections have already improved the way I go about things and the results. Most of all its impact on my confidence has been huge and it has resulted in me stepping outside of my comfort zone. Since the course I presented at a networking event and I was really surprised how this made a difference to how easy it was for people to talk to me after.
  • A lot of the accounts we are touching are new to us so the planning and first impressions really helped us to be very well prepared across the history of these accounts Listening more and asking the probing questions, not hearing what I want hear. Before I did the course I did not ask for the commitment on the spot. This has resulted in the signing of 2 large programs.
  • (New Business Developer for >40 years). I learnt a lot from the course and it really challenged me to sharpen up on what I do. I did wonder 'why me' when my Team Leader told me I was going on the course however when I got there that all changed. I found it a very enjoyable experience that I have put to use regularly since.
  • The key point for anyone resisting this course is that we all need a tune up. I learnt heaps and I’ve been in this game 28 yrs.  On Tuesday’s session I learnt some really cool skills about dealing with conflict (LCER),  which was ****ing handy as we had a claim go wrong on Monday night and a second one on Tuesday morning for one of our largest clients – employed the old LCER technique later in the day – both resolved and client happy as Larry.
  •  I really enjoyed both presenters a lot. I could've soaked up more of what they had to say, they were great.
  • A great day for the sales reps to learn from two sales professionals. Thank you
  • This was my first webinar however I thought the content, timing and variety of interaction was extremely well managed. More of the same I would say.
  • I really found Alf engaging, I would like to persist with further training with him in the future, I believe we really got a lot out of his instruction. Thanks
  • Alf is a brilliant facilitator and possibly one of the best I have come across in my 20 years in the insurance industry.
  • This is not normally my thing. I'm not big in talking in groups & was not looking forward to a sales generated course coming from an admin background I can find them quite daunting however I am doing it daily already & Alf kept it interesting & I actually had fun & even looking forward to part II. Well done!
  • After participating in other training days I first came into this one with a bit of a negative attitude but within the first couple of minutes of Alf speaking and interacting with me that was all gone. One of the best sessions I have ever been to and I am looking forward to the other sessions now. Alf does a great job in making it simple yet useful. Sometimes training days can drag on for a long time but this didn't and I found myself engaged for the whole day. Alf is very approachable as well which makes asking him questions extremely easy. Great job Alf and thanks
  • I usually dislike sales training, find it boring and irrelevant in a lot of cases. However, Alf's style of training was very enjoyable, held my interest and is relevant to my role. Thanks Alf, love your work!!
  • I would just like to say that I am really enjoying these sessions and am very impressed with Alf, our trainer, as he practices what he preaches. It is refreshing to have some one out of our industry who has taken the time to find out what we are about and to learn our business and then can give us real solutions to how we work and how to achieve our budget requirements. Over the years, I have attended these type of sessions before but this one has been the most relevant to our business.
  • I really enjoyed the course. It was very interactive and Alf made sure everybody had equal input despite there being several high contributors in our group who always wanted to add something. The highlights for me were setting an agenda (this has helped me overcome objections before the meeting has taken place), I now ask much better questions and I learn plenty about my clients as a result.
  • Mary was awesome - very encouraging and supportive.
  • I found this all very interesting, Mary is a great facilitator and knows her subject matter. The fact she understands what we do and can tie the learning back to our roles is of great importance. Looking forward to the following sessions.
  • Fantastic course and Mary is wonderful!
  • Very pleasantly surprised by how relevant it was and the very realistic and useable techniques.
  • By far the best structured, professionally delivered sales training course I have ever attended, and there have been many. Mary's energy and vast knowledge of the role kept me alert and focussed throughout. She is an invaluable asset to her company. 
  • Mary was very passionate about what she was doing and very eager to help with anything.
  • Hi Mary, X was quite impressed with the way Paul and I were putting our learning into action, so thanks so much.  I truly believe that I have now gained a number of new accounts through Aspiraction.
  • Hi Mary, thank you again for your professionalism, humour and patience training our troops, myself included.  I was having as quick read of your website this afternoon after receiving your email below, and I would like to add to the ‘Participant Feedback’ that ‘I wish I’d had this type of training 25+ years ago when I first started insurance. It would have made the road ahead much easier to travel. The up and coming brokers are so fortunate that our company invests in them so heavily’.
  • Fav session/day out of all of them!!! Mary is awesome and extremely helpful :) 
  • Mary is an amazing, I really enjoyed Aspiraction.
  • I always enjoy the refreshers. Listening to others feedback is always interesting. And as always Mary is both friendly and professional.
  • I appreciate you taking the time to observe me. I have now passed my Audiology exam and will officially fully qualified at the end of next week. Your feedback has been very valuable. I will now have more time to focus on refining my communication approaches accordingly. I am interested to know if you have any other advice?  Thanks again Christine.
  • Thank you for your email after your visit Christine. I enjoyed your recommendations, thank you for setting it out so well and for handling it all so positively. Thank you so much for sitting in with me on those two appointments Christine, I thought it was quite useful getting your opinions and I really value that. I’m pleased you are coming back.
  • I find this stuff just comes to me when I am in front of the client, I find with other courses it’s like how do you apply this stuff?
  • Impressed with the total relevance to our company rather than the usual generic approach
  • A lot of the stuff I thought I knew very well but I didn't. The 3 and 4 session really stood out to me. Learning to listen to clients and staff and not already knowing the answer and I was missing a lot of really important info.
  • Session 5 and 6 LCER I got the most out of!! Completely rebuilt sales plan based on learnings and a legend that drives cross selling.
  • Being able to put out an agenda - made business easy. Preparing for the meeting, being bold enough to ask for things. Used conditional commitment to bring a client back who had been under attack and all but lost.
  • Helped me understand as to what I have been doing and where I have been going wrong. Structure, contact plans and agenda.
  • Contact plan has allowed me to prepare and my client to prepare resulting in renewal meetings being 2 way occasions and it allowed me to retain a huge account under attack and I got more business from them. I have also started to search for whitespace with in my portfolio.
  • Course has really reminded me of the important things in sales but it has structured the material much better. The way I approach commitments is different, which is the biggest thing I got from the course, and this has resulted in more business, retaining accounts and giving clients options in a price sensitive market.
  • Would have never had asked for a referral before the course. The biggest thing I have got out of this is confidence, the importance of service standards, client relationships and that I have to supplement drop off with revenues consistently.  Best ever training I have done.
  • I would recommend to the CEO to keep doing this.
  • Especially liked the videos!  Good mix of role playing.  Confidence increase in incredible!
  • I quite enjoyed it - it was the best one we have done.
  • Its been a great experience - Contact plan was particularly good, asking for commitments as I have never done it and now I am I have had success.
  • The key takeaway was the steering of a meeting to finalise and get commitment from the client - even yesterday this helped us get definitives from a meeting.
  • EAR has given me the confidence to ask for referrals - I never asked for these beforehand. Resulted in $345k lead. The course has helped me step out of my box.  Difference of post work being written and verbal.  There are only 5 people who can keep my interest and you are one of them.
  • I used this a structure to learn from as I did not know where to start when I got promoted into a new role – it’s essentially my bible.  More role playing as it’s amazing to break barriers...
  • For me the course is only going to set me up in the future - this course gave you the where and how to apply it. 
  • Before I had no agenda, now I do and it makes things so much more professional with one, it pre-empts conversations about other policies.
  • Planning before I go to meetings is the reason why my sales figures have started to rise in 3 months.
  • Program helped me understand that businesses constantly change and evolve and how pre meeting research is vital. The agenda is something I never did.
  • The biggest takeaway for me was more effective planning. The next thing that has been really beneficial to me is how I endorse myself with others even colleagues - I use the conditional commitment. LCER has helped me sooo much and lastly better preparation for a meeting with one of the richest people in the State.
  • This is helped me to sit there and look at the whole of the portfolio, identify who is important and treat them as such. Agenda setting side of things has really helped me retain control of the meeting and those strong personalities.
  • Provided me with a way to be better organised - I always had an agenda in my mind now I have one for the client. Asking for the commitment is another thing I have had a lot of success with. It has become second nature to me. I have also started to get referrals as clients are now seeing my attention to detail.
  • I found the course very helpful - the subtle ways you can influence meetings were/are very useful. I am very confident now been through the program.
  • The key thing I took away from the course was all about preparation. From this I am able to ask the client better questions and as a result I have grown the business I do with them. I now have more structure in my approach.
  • It’s helped me ensure we review sales pipeline progress and this has reflected in our budget within weeks of completing the course.
  • I thought the course was terrific - been doing this for years. LCER has stuck in my mind and I am able to handle their concerns in a much more conversational way. Also asking for commitment section has helped me asking for referrals as before I did not have the confidence to do it.
  • The course has helped me explain the value of myself and who I represent. I can show my relevant background to the client with ease. I have been able to use the questioning techniques to position discussion and help the client arrive at their own solution in fact that has helped me win a new client recently.
  • My ability to gain a commitment has dramatically improved - it is so much more straightforward getting it across the line.  I have much more success in making phone appointments - I have so much more confidence and lead the process. I know of easy ways to ask for referrals and I am getting results.
  • All my business has changed as a result of doing this course.
  • Pre-empting client concerns. Have purposeful activity which is now driving results.
  • Most relevant course out of the multitude of training sessions I have done.
  • So far this has been an extremely worthwhile training course, looking forward to the next session.
  • I have been to a lot of Sales Training courses and this course stands out and relates to our insurance needs
  • Glad to see specific training designed for brokers’ needs.
  • Excellent presenters, so knowledgeable and patient keep up the great work.
  • I am very appreciative to have been chosen to attend the STC training. I can see clear benefit and feel the facilitators are experts in their field.
  • Both days were interesting and informative and forced us to step outside our comfort zone
  • The facilitators are terrific. The course is very interactive however it is not at all intimidating, unlike many other sales courses I have attended.
  • I thoroughly enjoyed the training and was very grateful I was able to participate. I believed that the facilitators showed their interest in the AJG business and they were extremely well prepared. The information they provided was all very relevant to me and I am looking forward to doing the post work and attending future sessions.
  • Great course, enjoyed all of it
  • Really enjoyed the training session and can see the benefits of this and see that it is worthwhile
  • Alf and Julia were great and it was one of the better sales training I had attended to in my broking years and have some wonderful tools to assist and look forward attending the other sessions in the near future
  • Trainer did very well considering there were some challenging personalities and opinions in the room.
  • Love the interaction and class involvement in the this session
  • This was my favourite session. The content and the timeframe of delivery was really good.
  • Course in total was great. Really enjoyed it and found it to be valuable.
  • Awesome course - great facilitator!
  • Alf was very good at promoting open and robust discussions while not drifting away from the core content.
  • Alf was very engaging. He was very good at relating to all the participants in the group and he encouraged all to contribute and he created a great environment for the group to work in over the 3 days.
  • Alf was a great facilitator of the course, very easy to talk to and presented the course well.
  • Very informative, interactive and relevant
  • Alf was fantastic and presented all 3 sessions really well and kept us all involved throughout the days. Great Work Alf
  • Overall a great course. Alf is really engaging and able to hold your interest throughout a long day.
  • This session was enjoyable liked the way it flowed
  • Great facilitator - Alf held my attention.
  • Great session. Learned a lot about myself
  • Think it was the best session yet!
  • Excellent facilitator, Alf is a natural :)
  • Alf was great, really knows his stuff and like his presenting style.
  • Highly recommended to all organisations
  • Alf was a great facilitator who worked well with our team. His sessions have provided me with the most value out of all the STC work we have done and there was a good positivity across our team around it. The activity we did where everyone presented their ideal rooms provided a great insight into other preferences and it was good to get to know people better through such a simple exercise. I look forward to applying learning's in the workplace and particularly testing over the phone with clients. Thanks Alf.
  • Eye-opening & thought provoking; the "ah-ha" moments definitely emanated.
  • Alf is a fantastic presenter, best STC sessions I've been too.
  • I really enjoyed these sessions I learnt a lot about myself and how to apply my personality type to others
  • Mary is great! Aside from being an effective and engaging facilitator she's got substance and is someone I believe I could learn a lot from.
  • I got a lot out of it and will certainly be applying this to my daily work. I thought it was presented brilliantly and it was clear the day was very well organised
  • Great day. Excellent
  • Looking forward to next sessions
  • Great session, I took a lot away from it and learnt many new techniques which I will be using going forward. Thank you.
  • The session was very informative and I have definitely taken away learning to be implemented in my role.
  • Greatly appreciate the course and thank you Mary for the training!
  • Session 3 was the best with lots of interaction and opportunities to practice and give role playing a go.
  • While the theory content of sales courses tends to be samey, this course widened the focus, made it more relevant and therefore more user friendly and far easier to engage. Mary is an asset!
  • Mary is a very good teacher - she allows great interaction with in the group. Another great session had..
  • Enjoyed the sales conference hugely.
  • Mary was fantastic as usual. Training was very good and are trying very hard to Knock em dead more often!
  • Mary delivered her presentation that I felt was grasped by executives at all levels, well done Mary
  • I have learnt the process as I have been going but it had even more depth to it during this training session and very motivating and was also great that it took into consideration example being out of your comfort zone, recognizing that to understand this is part of the process and keep moving and realize what you have learnt and the progress you have already made to keep going!!!!
  • The course has already helped me with two walk in clients which has given me more confidence to talk more methodically to clients and had positive feedback from the client and myself.
  • Thoroughly enjoy my two days with Mary. I came away feeling empowered! Thanks!!
  • Was a very informative 2 days, look forward to using the skills gained and applying them to everyday circumstances
  • Thoroughly enjoyed it, have the tools I need to be successful in my Business.
  • It really is very empowering to spend time and share knowledge with the other regions and Sales teams. Mary does a great job of keeping us on track so that our knowledge is extracted and shared accordingly. Thanks again for a great session!!
  • Mary is Awesome :) Thanks Mary
  • Excellent refresher course to tweak the sales processes. Interaction with all precipitants was very important, as we work 'sole charge' within our respective villages.
  • Very informative and useful two days. Positive and consistent impact on marketing focus.
  • I enjoyed the entire day. It was stimulating and fun.
  • Thoroughly enjoyed the day. Have converted a yellow into a red already.
  • It was a very good day and one that all need reminding what we should be doing. The content was excellent and very relevant.
  • Love the role playing gives confidence to people that lack it and interactions were fun we need to have more of it
  • Although I am not always a good participant in group training sessions I was very focused on what Julia & Adrienne were teaching the group. They really care about our clients’ success and happiness and are passionate about what they are teaching. I came away very inspired.
  • Great day - looking forward to the next one
  • Excellent Presentation. Excellent facilitators - thoroughly enjoyed the presentation and interaction
  • Sales is not and has never been my strong point in my working Career, I know I do a lot of this in my day to day work without realising. I felt Julia and Adrienne have enhanced and given me the tools/questions to feel confident in facing our current and potential clients. They were both very professional and communicated their ideas excellently. I really enjoyed the training.:-)
  • Felt very well run and facilitators were positive and vigorous
  • I was very impressed with the training that was provided. The variety of presentation kept me fully engaged and I am looking forward to trying the new techniques I have learnt. Especially getting mini commitments along the way during discussions with potential clients. Thank you so much Julia and Adrienne for the great day of learning, and fun along the way
  • Great day and we should have this every year as a refresher to keep us up to speed.
  • Awesome presenters who really knew their subject. I would highly recommend them and would like to work with them more in the future
  • Thank you for a very informative day. You come thinking you know it all and you do not.
  • I found the course very enlightening and learnt many things that I do not do currently, this mainly due to the meeting side of things being dealt with by the facility manager, however I now feel that when the facility manager is away or unavailable that I can comfortably take on the steps to deal with prospective clients. Will take a little practise to get it flowing comfortably though :)
  • Lovely day, knowledge gain from two experienced ladies relevant to our field
  • Fantastic course, interactive, held my interest all day, learnt new skills. Highly recommend this training.
  • This was a fun informative day. Loved it!
  • Dynamic presenters, very informed & aware of our companies format, fun & extremely informative manner of receiving new information. They and the day get the BIG TICK :) Thanks for the learning opportunity.
  • Just wanted to quickly tell you that I went to a meeting and utilised all of your agenda ideas to the best of my ability, and it was like a whole new world opened up in front of me.... I'll end up with a tonne of cash directly out of that one meeting alone. So it works - who would've thought!
  • Mary delivered her presentation that I felt was grasped by executives at all levels, well done Mary.
  • Mary is great! Aside from being an effective and engaging facilitator she's got substance and is someone I believe I could learn a lot from.
  • It was a very good day and one that all need reminding what we should be doing. The content was excellent and very relevant.
  • Although I am not always a good participant in group training sessions I was very focused on what Julia & Adrienne were teaching the group. They really care about our clients success and happiness and are passionate about what they are teaching. I came away very inspired.
  • Sales is not and has never been my strong point in my working Career, I know I do a lot of this in my day to day work without realising. I felt Julia and Adrienne have enhanced and given me the tools/questions to feel confident in facing our current and potential clients. They were both very professional and communicated their ideas excellently. I really enjoyed the training.:-)
  • I was very impressed with the training that was provided. The variety of presentation kept me fully engaged and I am looking forward to trying the new techniques I have learnt. Especially getting mini commitments along the way during discussions with potential clients. Thank you so much Julia and Adrienne for the great day of learning, and fun along the way.
  • Dynamic presenters, very informed & aware of our format, fun & extremely informative manner of receiving new information. They and the day get the BIG TICK :) Thanks for the learning opportunity.
  • Many thanks for the excellent presentation you did yesterday, I was very impressed with the content of the course and the amount of research you have done behind the scenes in order to tailor something specifically for us.
  • I actually ended up talking about it for about an hour with my wife when I got home which made me realise what I have taken away from day 1… Thank you.  Senior Broker, Insurance Broking
  • I have been to a lot of Sales Training courses and this course stands out and relates to our insurance need.
  • Excellent presenters, so knowledgeable and patient keep up the great work.
  • I am very appreciative to have been chosen to attend the Aspiraction training. I can see clear benefit and feel the facilitators are experts in their field.
  • The facilitators are terrific. The course is very interactive however it is not at all intimidating, unlike many other sales courses I have attended.
  • I thoroughly enjoyed the training and was very grateful I was able to participate. I believed that the facilitators showed their interest in the Insurance Broking business and they were extremely well prepared. The information they provided was all very relevant to me and I am looking forward to doing the post work and attending future sessions.
  • Alf and Julia were great and it was one of the better sales training I had attended to in my broking years and have some wonderful tools to assist and look forward attending the other sessions in the near future.
  • Alf was a great facilitator who worked well with our team. His sessions have provided me with the most value out of all the STC work we have done and there was a good positivity across our team around it. The activity we did where everyone presented their ideal rooms provided a great insight into other preferences and it was good to get to know people better through such a simple exercise. I look forward to applying learning's in the workplace and particularly testing over the phone with clients. Thanks Alf.
  • Can't wait for the upcoming sessions.
  • I thought the training session with Mary was fantastic, exactly what [our company] needed. I appreciate all the hard work that went into the training session, it definitely paid off. Thanks Mary.
  • Great first session, thanks :)
  • It was all great and I am already utilising what I have learnt. I thought the content was very good for the time frame and I was happy as it was.  Through the program I was thinking they [Julia and Mary] know enough to become brokers!
  • It was a perfect session and can’t think of anything more to better it.
  • Excellent programme, great facilitator who had the whole group engaged from the very beginning.  I liked the link to the psychology and all the exercises we did, especially the one related to assumptions.
  • I think the content was great and Julia did well to manage time.
  • Best interactive training I have experienced.
  • All good - thoroughly enjoyed the whole day. Covered a reasonable amount and very well done.
  • It was all great and I am already utilising what I have learnt. I thought the content was very good for the time frame and I was happy as it was.
  • Content was all good constructive stuff, relevant to our roles.
  • It was very good.
  • It was a great course, one of the better ones I've been on for some time. Can't think of anything to improve it.
  • Set out well for the subject it covers. I loved the fact Julia knew about NZI and the insurance industry and could tailor her subject to the work we do.
  • I have loved it. Mary is amazing, and I've found her extremely helpful at all times.
  • You can tell that the program is well planned and a lot of study and thought has gone into subject aspects and how they were delivered by Mary.
  • It was very good.
  • Just well done on a great day.
  • Julia was excellent – She engaged the whole group.  Feedback from staff was extremely positive.
  • It was a very informative course. Most enjoyable.
  • The facilitator was really brilliant, she had completed so much research into how our company works and all the content was so relevant to our company & industry.
  • Not much I don't think. It was pretty much perfect and whilst some people don't like role plays, Julia did well to make it more comfortable for those who struggle.
  • Nothing Mary is awesome.
  • A good quality, well-structured and informative course that I found very useful so thank you.
  • It was pretty much spot on.
  • I enjoyed this training session. I have to admit I normally find training sessions tedious however Mary managed to keep my attention throughout the whole session.
  • Enjoyed the workshop and appreciated Mary understanding and focussing on OUR job at CCT and not just a common theme amongst other companies ... the workshop was also very entertaining and kept us on our feet which meant we didn't get too bored and start falling asleep.
  • Definitely the best workshop we have done and I am looking forward to the next ones. The best part was how it was tailored for CCT so it was all relevant to us.
  • Can't think of anything (to improve this) - it was very good and Mary was excellent.
  • I believe you have a very good training programme in place.
  • Awesome course and would highly recommend it to anyone considering....Thanks
  • Mary was an awesome teacher made me feel very comfortable within the group got me to come out of my shell as the day progressed and is very enthusiastic with what she does therefor I was enthused and had an awesome experience. Would suggest keeping her around for a long time :)
  • I couldn't see any need for improvement. It ticked my boxes.
  • I believe you have it sussed!
  • It was a great course - very interactive so can't think of any aspect that needed improving thanks.
  • It was fantastic!!
  • Thanks - loved it!!
  • Mary is a very confident speaker and I don't think anything can be improved - her style is excellent.
  • Don't get rid of Mary that's how! :) she is a asset to the company and always makes you feel comfortable in any situation :)
  • Great course with a perfect balance of theory and practical take-aways. One of the best courses I've attended. I hope we do the second part!!
  • We were all buzzing after the course so thank you Mary! Over drinks later that night we continued with all sorts of LCER role play situations too - the rest of the accounting team were well versed with the process we had learnt by the end of the night!
  • I think Mary is great and she definitely adds value and positivity to my day.
  • “Yusssss!! Went so well and gained my (fresh from training yesterday) ‘conditional close’ for ALL their business after bringing him to discuss feelings, perfect world impacts etc. This stuff works. So excited!! 500k per year +...”
  • So pleased I was given the opportunity to do this course. I got so much out of it feel very privileged to have been invited to attend the course with such inspiring facilitators....the information gained will make my job so much easier and will greatly benefit to my customers....I enjoyed the course and the trainers made it interesting By far the most relevant and valuable training I've had ever... it was great to have a variety of teaching methods to keep us all engaged for the whole of the course. The teaching was imparted with intelligence, knowledge and humility as well as respect and humour.... Got so much out of each day, I felt like i had worked hard but i was so energized by the content and people that it was very enjoyable and a real buzz. I liked that we reviewed everything as we went and had both book and practical learning to reinforce what we learnt... I learnt alot throught the course, how to ask the in depth questions  The positivity from Julia, (and internal trainers). The video on Amanda - and her insights, work ethic & enthusiasm. The course was made simple & easy to understand. The reminders about what we learnt was good. Changing up the groups, so working & practicing with different people. It was a good mix of spoken, visual and activities (standing and sitting) so kept the day moving along at a steady pace (especially given the amount of work to cover). Having different speakers as well was good. It was good seeking understanding from us and giving us time to place feedback when appropriate.
  • Mary, the learning from this programme includes: The step by step process when putting a sale together...... an agenda at the beginning of the meeting..... to uncover what impact certain situations have on the customer and to gain a commitment. Also as an account manager to regularly do six monthly reviews with clients/personalising packages for customers, doing research, asking..... "and what else?", asking..."in a perfect word", watching and learning from peers...... The whole course was relevent and significant, I really enjoyed it. .....having a very clear purpose of every meeting. Also dealing with objections, and very importantly not trying to put forward any form of solution at the first meeting!

Amanda, It was a great feeling to have delivered such a great presentation . The creative was really strong but I have no doubt that your training made a huge difference to how well we presented.
Darryl, Managing Director, Advertising Agency


Here is one experience I had with one of our top 20 clients..........   I have certainly changed my approach, and it has paid dividends.  The sales opportunities the training day has opened up to me has made me wonder what have I missed, I am looking forward to our next training day.  Over all I came out feeling empowered and could not believe by changing the way I handled a meeting the outcome achieved.
Mark, North Island Sales Manager, Textile Industry


Thanks guys, it was a blast - I learned a great deal that I use every day.
Zac, Advertising Agency Business Director


Just to say a big thank you for the time and energy you have put into training us. I found all the sessions very useful and am pleased to be able to say that a lot of the tips and techniques have already started to earn us some bread!
Jonny, Account Director, Advertising Agency


Thanks for a great two days. I left feeling re motivated and refocused
Denise, Workplace Advisor, ITO for the service and homecare sector


Thanks Mary – yes indeed, great session, we had them on board throughout, well done you! It’s great to work with you and have such a great benchmark of facilitation set for me to work towards. Great feedback from Welly and Napier team, they said this is the best workshop so far.
Monique, National Training Manager, Courier Industry


I really want to thank you for yesterday. I was really challenged and, as I mentioned, it’s incredibly helpful to now have a context to apply all these new techniques & strategies.
Dan, Recruitment for the Transport and Logistics Industry


Here is my example of a sales approach since the training... it’s never easy when there is a third party involved whom we do not deal directly with so I thought it was time to “get into their heads” on this one... We fully went into it all with all his issues about.... after an hour the result was fantastic not only did we decide on [how] to move forward we actually decided to manufacture three different types of xxxx to cover all the various issues they had brought to the table. Net result for me was an increase in the overall sale which was originally looking to be around $30K .... and the sale is now $75K !
Mark, South Island Sales Manager, Textile Industry


Thanks Amanda you’ve been an amazing coach and mentor! We couldn’t have done it without your support.
Lyndsey (Managing Director, Advertising Agency)


Hi Mary, we thoroughly enjoyed our session with you Friday and I know the whole team got a lot out of it. They are buzzed and full of ideas. I will certainly encourage everyone to put a lot of effort into the assignment as I will do myself! I’m also very excited to get these supporting documents out to the reps to help them do their jobs. Challenge accepted! Thanks again.
Kate (National Retail Sales Manager, Heating Industry)


Julia, the feedback from the guys has been amazing, and well worth the training. I personally learnt a lot and could have done with another ½ day!
Christopher (National Commercial Sales Manager, Heating Industry)


...I've actually just accepted a regional business development role with a company over here (Hong Kong). Believe it or not I still carry with me the notes from your sales training and truly believe I am better off for having gone through the training with you.
Ben (BDM, IT Industry)


...thank you for your fantastic training, it makes a huge difference!
Katie (Sales Specialist, Insurance Industry)


Thank you for the training Julia, I am slowly implementing the techniques you taught us and it definitely makes a difference.

Celeste (Sales Specialist, Insurance Industry)


I have definitely started applying what I learned during the training sessions. I am a person that enjoys trial and error and finding techniques that work for me. I believe the training sessions helped me find new ways to engage the customer and build rapport with them. This has helped in a number of ways. I believe I have grown a lot as a sales specialist due to the training sessions. Thanks.
Andro (Sales Specialist, Insurance Industry)


I would like to thank you. The sales management training has transformed the way I see myself as a Manager and how I conduct myself with my team and my accounts.
Natalie (Media Sales Manager)


Thank you so much …... I’ve learned SO much this year, and you have been a huge part of that. I’ve really enjoyed the Sales Training and follow-up process, and your ongoing feedback in terms of managing people’s performance has been so enlightening! I don’t think we could have achieved what we have this year without you.
Teresa (Health Industry Commercial Manager)


Firstly I would like to thank you for a motivational, positive and very informative meeting. I feel everybody in the room felt like I did when we left, our levels of enthusiasm, desire to 'get out and do it' and general positive glow that was obvious in everybody in the weeks that have followed have been a fantastic and driving force. I have been asking more questions, letting more information come to me and converting that into ways that we can increase their profitability... amazingly simple techniques that you reinstalled in me during those 2 days. Clients that I had previously bashed my head against their doors have now opened up, given me the clues as to how I can tell them what they need from me and then get them to accept that. I have improved my productivity in the field and found our few days together very valuable and look forward to further sessions.
John (Farming Industry Territory Manager)


Following up from yesterday’s session and my subsequent meeting with xxxxx where I presented a scope and costs of $400k on a no budget provided job. I did a significant set-up piece. What my colleague did better than I, was ask for confirmation as we did the set-up so that the client was agreeing and nodding with our recap of his requirements. So then when we revealed the cost after taking him through the estimate he was comfortable with it and wanted us to start the IA as soon as possible. So a great outcome and I learned to ‘shut up’ and give the client time to agree with us. Thanks to Julia, yesterday’s session was very timely.
Teresa: Advertising Agency Account Manager


Following the training I was able to ask plenty of questions, both technical and commercial, about their systems to better understand their asset base and assess possible future opportunities (getting into his head). I was able to discover that they are planning on building a large plant in a few years time and in the next 12 months they will be considering their procurement options. This is a fantastic opportunity for us to influence at an early stage of the process. We also know their technical advisors and can start influencing them. The meeting went for an hour and a half and was only scheduled for 30 mins!
Kevin: Business Development Manager, Water Supply Industry


We set an agenda and went over it about four times. We walked out of xxxxxxxx with five new jobs to price and a subdivision containing 166 new sections. In total over a million dollars of potential work. Many thanks for sharing a great couple of days with us Julia and passing on your experiences with our group in Christchurch. It is refreshing to go into sessions like this and hear from someone who has walked the talk and so successfully.
Rob Branch Manager, Engineering Industry


Thanks to you guys I may have put this idea in the ‘too hard basket’ under the circumstances (massive budget cut so thought this would be the first to go!) but the training gave me the skills, confidence and determination to be more tenacious :-)
Thanks again! Delwyn, Business Director, Advertising Agency


Words of wisdom keep hitting me when conducting my tours at which have come directly from our Sales Training. From my point of view my meetings and tours are more structured. I always sit clients down in my office when they arrive, take their details and tell them how the tour will progress and explain that we will come back to my office to answer any questions and talk through the financial side of living in a retirement village. The training was very helpful and I now have a more structured approach to meetings and tours with key questions in the right places. My recent tour of 2 ladies was one of the best I have had, they had a 1000 questions and wanted to see everything and challenged me often about the financial side of the village. By the end of the tour they were really excited and can't wait to bring their husbands back.
Michelle, Sales Executive, Retirement Village


From the training you gave I have sat down with each of the account managers in my area. I have found out what they see as their main bone of contention in regards to insulation and it appeared to be that they did not have a supply and install option. After taking all the feedback I put together a solution which included local installers so that we could offer a full supply and install package. We have since installed 3 new jobs which we would never have had before. This is an excellent channel for us as it clearly increases our sales and also strengthens the bond between us and the installer. So without a doubt the training that you gave us has been a great help in extracting the right information.
Guy, Area Manager, Insulation Company


Carmen and I would like to take this opportunity to thank you all for organising yesterday’s training day. We both found it extremely motivational and have learned some extra skills which we know will benefit our jobs within the company. Julia is an excellent communicator and teacher who has shared her amazing skills with us and please pass our thanks on to her.  We really felt that all staff and management came together as one on that day and we are proud to be part of the team! Thank you once again!
Jonathan and Carmen, Jewellery Business


Thank you so much for your time this morning. Both Amanda & I found it extremely productive.
I look forward to working through next steps with you during the next few weeks.
Ant, General Manager, Charitable Organisation


Since under-going the Sales Training last week, I have made a conscious effort to instill confidence in the potential customer, by assuring them we can help them out with their queries within the initial few minutes of the call. By doing so, I have noticed that the client will generally relax a bit more, and more openly tell me about what they are looking for and why. I have also made an effort to ensure I adequately explain the relevant benefits in terms the client will understand, for example, he instantly took the policy out despite it working out to be more expensive than if he re-insured with. Without the knowledge (I now have) I don’t believe I would have been able to ‘tip the scales’ as efficiently..... I am 122% of target this week.
Olivia, Insurance Company

Call us now to discuss your sales challenge on 0800 736 462

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Call STC on 0800 736 462