I wish I’d had this type of training 25+ years ago when I first started insurance. It would have made the road ahead much easier to travel. The up and coming brokers are so fortunate that our company invests in them so heavily.

A lot of the stuff I thought I knew very well but I didn't. The 3 and 4 session really stood out to me. Learning to listen to clients and staff and not already knowing the answer and I was missing a lot of really important info.

Would have never had asked for a referral before the course. The biggest thing I have got out of this is confidence, the importance of service standards, client relationships and that I have to supplement drop off with revenues consistently. Best ever training I have done.

Being able to put out an agenda - made business easy. Preparing for the meeting, being bold enough to ask for things. Used conditional commitment to bring a client back who had been under attack and all but lost.

Contact plan has allowed me to prepare and my client to prepare resulting in renewal meetings being 2 way occasions and it allowed me to retain a huge account under attack and I got more business from them. I have also started to search for whitespace with in my portfolio.

I have enjoyed being part of this programme. I was prepared to ensure that I was focused for all of the sessions, however the content and the way that you led the programme ensured that my engagement was an almost effortless task. I found that there were many moments where I thought 'That's happened to me' or 'I've seen that happen to others' and I now have some effective tools to ensure that not only will I be able to 'deal with it' but my business will continue to grow. Thanks again Mary.

I really enjoyed the course. It was very interactive and Alf made sure everybody had equal input despite there being several high contributors in our group who always wanted to add something. The highlights for me were setting an agenda (this has helped me overcome objections before the meeting has taken place), I now ask much better questions and I learn plenty about my clients as a result.

The key point for anyone is that we all need a tune up. I learnt heaps and I've been in this game 28 yrs. On Tuesday's session I learnt some really cool skills about dealing with conflict (LCER), which was ****ing handy as we had a situation go wrong on Monday night and a second one on Tuesday morning for one of our largest clients - employed the old LCER technique later in the day - both resolved and client happy as Larry.

The questioning tips have made a huge difference to the quality of conversations I have with my clients. This is furthered by the improvements in the preparation I do. Since the course I have won 22 NB clients as a result of asking for referrals. I am no longer afraid to sell myself and talk about the company whenever I get the chance.

The course has really reminded me of the important things in sales but it has structured the material much better. The way I approach commitments is different, which is the biggest thing I got from the course, and this has resulted in more business, retaining accounts and giving clients options in a price sensitive market.

I really appreciate Christine's professional, positive and enthusiastic approach to our business and enjoy working with her. It is so valuable to have another point of view with such a strong sales focus, clear communication and to have the benefit of her practical experience.